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This is a growing glossary / encyclopedia of
improvement and quality knowledge, with particular focus on (and diagrams for)
improvement tools. Anything wrong or missing? Please TELL US what
to change. To find words in this
index, scroll down, use Ctrl-F or click your browser's find icon, or click the start letter
here to jump to the alphabetic section start:
3 Es of processes
3 Ks of the conventional workplace
3 Ms of work
3 Ps of business
3 Ss of complex business
4 As of Agile working
4 Cs of marketing
4 Ps of marketing
5 Ss of the workplace
7 Management and planning tools
7 Product planning tools
7 Ss of business (McKinsey)
7 stages improvement process
7 QC tools
7 wastes (mudas)
80/20 rule
A-0 diagram
A0 diagram
ABC Analysis
ABC
ABM
Abraham Maslow
Accuracy
Action Learning
Activity Based Costing (ABC)
Activity Based Management (ABM)
Activity Network
Aesthetic function
Affinity Diagram
Altschuller, Genrich
Analytical Criteria Method
Andon board
Area Graph
Armand Feigenbaum
Average
Balanced Scorecard
Bar Chart
Basic function
BBS
Behavior-Over-Time Graph
Be-Know-Do Grid
Bell curve
Block Diagram
Brainstorming
BSC
Bubble Sort
Business Fundamentals
Capability
Catchball
Causal Loop Diagram
Cause-Effect Diagram
C-card
CEDAC
CEFFA
Centering
Central limit theorem
Central tendency
Change Management
Checklist
Check-up Confirmation Check Sheet
Check Sheet
Chronocyclegraph
Chumbo Chart
Closed questions
C-Matrix
Coefficient of correlation
Common causes of variation
Concentration Diagram
Context diagram
Contingency planning
Continuous improvement
Contradictions
Control Chart
Controllable factors
Control limit
Conveyance card
Correlation Table
Correlation
Correlation coefficient
CPM
Creative problem solving (CPS)
Critical path
Critical Path Method (CPM)
Crosby, Philip
Customer
Data Collection Sheet
Data Flow Diagram
DCQE
Decision Tree
Defective Cause Check Sheet
Defective Item Check Sheet
Defect Location Check Sheet
Delphi Method
Deming, W. Edwards
Deming Cycle
Deming Wheel
Design factors
Design of Experiments
Dispersion
DOE
Dot Plot
Economic Value Added
Entity Chart
Entity-Relationship Diagram
EVA
Facilitation
Fact Table
Fagan inspections
Failure Mode and Effects Analysis
Failure Mode, Effects and Criticality Analysis
FAST
Fault Tree Analysis
Feigenbaum, Armand
Finite State Diagram
First seven tools
Fishbone diagram
Float
Flow Process Chart
Flowchart
FMEA
Focus group
Fool-proofing
Force-Field Diagram
Frequency Polygon
FTA
Full Analytical Criteria Method
Function Analysis System Technique
Gantt Chart
Gaussian distribution
Gemba
Genichi Taguchi
Glyph
Harm
Harry, Mikel
Heijunka
Histogram
House of Quality
How-How Diagram
Hoshin Planning
Hoshin Kanri
ICOM
Ideality
IDEF0
Implementation planning
Informative inspection
Inspection
International Standards Organization
ISO
ISO9000
Issue Statement
Interrelationship Digraph
Ishikawa Diagram
Is-Is Not Analysis
Jidoka
Jiro Kawakita
Jishu Hazen
JIT
Joseph Juran
Juran, Joseph
Judgement inspection
Just In Time
Kanban
Kawakita Jiro
Kaikaku
Kaizen
Kiken
Kitanai
Kitsui
KJ
Lateral thinking
Lean systems
Learning Organization
LEMR
Less Effort More Results
Leveling
Lifecycle decomposition
Line Graph
L-Matrix
Load balancing
Location Plot
Loss Function
Machine changeover
Marketing mix
Maslow, Abraham
Maslow's Hierarchy
Material card
Matrix Data Analysis Chart
Matrix Diagram
McKinsey's '7S' framework
MDAC
Mean
Median
Mikel Harry
Mind Map
Mission statement
Mistake-proofing
Mode
Motivation
Move card
Muda
Mura
Muri
Neuro-Linguistic Programming
NF
NGT
Nichijo Kanri
NLP
Noise Factors
Nominal Group Technique
Normal distribution
OMED
Open questions
Paired Comparison
Paired Pareto Chart
Pareto Analysis
Pareto Chart
Pareto curve
Pareto Principle
Pareto Pyramid
Pareto, Vilfredo
P-card
PDCA
PDPC
PDSA
PERT Chart
Pie Chart
Poka Yoke
PPR
Precision
Principal Component Analysis
Prioritization Matrix
Process
Process Capability Index
Process Capability
Process Decision Program Chart
Process Distribution Check Sheet
Process improvement
Process Management
Process Ownership
Production card
Programmed Evaluation and Review Technique (PERT)
Project Management
Project Progress Rate
Quality
Quality Assurance
Quality Control
QFD
Quality Function Deployment
Quality Loss Function
Quality Management
Quality Management System
Quality Maturity
Quick changeover
QMS
Queues
Queuing theory
Radar Chart
RAM
Range
Rapid changeover
Reengineering
Regression line
Relations Diagram
Resource Allocation Matrix
Risk Exposure
Risk identification
Risk monitoring
Risk reduction
Risk management
Risk Matrix
Risk Reduction Leverage
Root cause analysis
Run Chart
SADT
Scatter Diagram
Scattergram
Scatterplot
Second seven tools
Shewart Cycle
Shitsuke
Secondary function
Seiketsu
Seiri
Seiso
Seiton
Shingo, Shigeo
Signal card
Six Sigma
Slack time
SMART Objectives
SMED
Source inspection
SPC
Special causes of variation
Spider Diagram
Spread
Stakeholder theory
Standard deviation
State Transition Diagram
Statistical Process Control
Stem and Leaf Plot
Strategy
String Diagram
Structured Analysis and Design Technique
Sturgess rule
Supplier card
Surveys
SWOT Analysis
Synectics
System
Systematic Diagram
Taguchi, Genichi
Takt time
Tally Chart
Target Control Factors
TCF
Teams
T-Matrix
Topological Movement Chart
Total Productive Maintenance
Total Quality Control
Total Quality Management
TPM
TQC
TQM
Travel Chart
Traveling Check Sheet
Tree Diagram
Trimming
Trivial many
TRIZ
Unified Modeling Language
UML
Use function
VA
Value
Value Analysis
Value-Based Management
Value Delivery Systems
VDS
VE
Value Engineering
Value Management
Variation
Variability Control Factors
VBM
VCF
Vilfredo Pareto
Visual control
Vital few
VM
Voice of the customer
Voting
WBS
Why-Why Diagram
Withdrawal card
Work Breakdown Structure
Work Sampling Check Sheet
X-Matrix
Y-Matrix
Z-Chart
Zenbara
iSixSigma's Quality Dictionary
- Brief descriptions of lots of terms.
ASQ glossary of quality
terms - lots of brief definitions
SEI
acronym site
- Software and process-oriented definitions
Cambridge Modeling
and Decision Support Tools - a moderate list of full definitions
of assorted topics
Welcom Project Management
glossary - a good list of project terms
Project Management forum
glossary - more project terms
Principia Cybernetica -
A very comprehensive site on systems and cybernetics.
Ask Jeeves - A cute search engine where you can
type in your full 'what is...' question.
Washington
Post's business glossary -- for many different general business terms
Ventureline's financial
dictionary - for when the finance folks are using big words
Dictionary of financial risk
management - for serious financial terms.
Campbell R.
Harvey's Hypertextual Finance Glossary - Billed as the biggest on the net,
with >6000 entries.
Mortgageloan's finance
glossary - Huge collection of personal finance and mortgage terms here.
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