syque.com

The Psychology of Quality and More

| Menu | Books | Share | Search | Settings |

3Es of processes

When asked for how to measure or determine the success of a process, most people will identify 'effectiveness' and 'efficiency'. This is all well and good, but there is something missing.

'Effectiveness' is broadly about meeting needs of customers.

'Efficiency' is broadly about saving money and time, which is mostly about meeting needs of shareholders (although customers can also benefit from this).

Thinking in terms of the stakeholders being served, this leaves out the third group: employees. And what do employees want from a process? Enjoyability. This is no soft and discountable thing. Unhappy employees lead to unhappy customers lead to failing financial results.

These three link together and no single one can take total precedence. If we make processes totally enjoyable, we may not be profitable. If we make them totally efficient, they may not meet the needs of customers. And so on.

So, when designing processes and systems of management around them, think about how enjoyable they will be to work in!

 See also:

Process

Site Menu

| Home | Top | Settings |

Quality: | Quality Toolbook | Tools of the Trade | Improvement Encyclopedia | Quality Articles | Being Creative | Being Persuasive |

And: | C Style (Book) | Stories | Articles | Bookstore | My Photos | About | Contact |

Settings: | Computer layout | Mobile layout | Small font | Medium font | Large font | Translate |

 

You can buy books here

More Kindle books:

And the big
paperback book


Look inside

 

Please help and share:

 

| Home | Top | Menu |

© Changing Works 2002-2015
Massive Content -- Maximum Speed