Descriptions and Definitions of Quality Terms, Tools and Techniques

 

Changing
Minds

 

Creating
Minds

 

Quality
Toolbook

 

Tools of
the Trade

 

Improvement
Encyclopedia

 

 

Home
Page

 

C style
(book)

 

Business
Articles

 

Thinking
Stories

 

Inspirational
Teaching

 

Heledd's
Site

 

My
Photos

   

 

Here's my
latest book!

Add/share/save
this page:

 

 

 

 

Affinity Diagram ('KJ' diagram)

A diagram that is used as a method of sorting qualitative data, which usually comes in the form of short phrases or sentences (eg. 'Customers are unhappy with delivery delays'). It is often done with Post-it Notes, although the original method used 3" x 5" cards.

It is a great method of working as a group to sort out issues and fuzzy situations. It is also useful for sorting such as customer comments from surveys. 

Building an Affinity Diagram is often known as 'doing a KJ', after its originator, Kawakita Jiro (this is in order of surname, given name, as in the Japanese tradition). 


See also:

Toolbook chapter: Affinity Diagram

Contact —  — My page

 

 

  © Syque 2002-2011

  Massive Content -- Maximum Speed

TOP