syque.com

The Psychology of Quality and More

| Menu | Books | Share | Search | Settings |

Affinity Diagram ('KJ' diagram)

A diagram that is used as a method of sorting qualitative data, which usually comes in the form of short phrases or sentences (eg. 'Customers are unhappy with delivery delays'). It is often done with Post-it Notes, although the original method used 3" x 5" cards.

It is a great method of working as a group to sort out issues and fuzzy situations. It is also useful for sorting such as customer comments from surveys. 

Building an Affinity Diagram is often known as 'doing a KJ', after its originator, Kawakita Jiro (this is in order of surname, given name, as in the Japanese tradition). 


See also:

Toolbook chapter: Affinity Diagram

Site Menu

| Home | Top | Settings |

Quality: | Quality Toolbook | Tools of the Trade | Improvement Encyclopedia | Quality Articles | Being Creative | Being Persuasive |

And: | C Style (Book) | Stories | Articles | Bookstore | My Photos | About | Contact |

Settings: | Computer layout | Mobile layout | Small font | Medium font | Large font | Translate |

 

You can buy books here

More Kindle books:

And the big
paperback book


Look inside

 

Please help and share:

 

| Home | Top | Menu |

© Changing Works 2002-
Massive Content -- Maximum Speed