The Psychology of Quality and More |
InspectionInspection is one of the original techniques of quality which simply means to look at things. It may seem trivial, but as Yogi Berra said, 'You can observe a lot by watching'. Shigeo Shingo identified three different types of inspection:
Note that the term source inspection is also used for inspections carried out at a supplier's premises. Fagan Inspections is a method devised by Michael Fagan at IBM for inspecting software programs, designs and other detailed documentation. It is a moderated method in which the inspection work is divided up, all material are carefully provided and a meeting used only for reporting and clarifying detail (thus protecting the ego of the original author). Average Incoming Quality is the average assessed value from inspection of inputs. Average Outgoing Quality is the average assessed value of outputs. See also:Shigeo Shingo, Capability |
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