The Psychology of Quality and More

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DCQE are the initials of four areas in which processes (and hence businesses) can be measured:
  • Deliverables - factors around the process outputs, including product/service attributes and customer satisfaction.
  • Cost - costs associated with the process, from material to labor costs.
  • Quality - identified quality factors within the process, such as around defects.
  • Education - degree of training/certification required and given for people in the process.

Historical note: DCQE was first used in HP in the 1980s. It has many similarities with the Balanced Scorecard measures, and it is believed that Kaplan/Norton (originators of the Balanced Scorecard) were aware of it.

See also:

Balanced Scorecard

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