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A Toolbook for Quality Improvement and Problem Solving (contents)

A Framework for Process Improvement: 8. Follow-up

Toolbook > Applications for Tools > Framework for Process Improvement > 8. Follow-up

Identify | Define | Problem | Cause | Solution | Implement | Review | Follow-up


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This is the overall process:



Fig. 1. The overall process


Depending on the results of the review, there may be three different classes of follow-up action:

If the implementation was successful:

  • Standardizing the solution, writing it up as a normal operating procedure and spreading it to other areas.
  • Looping back to previous stages for further improvements.
  • Closing down the project, as below.

If the implementation was unsuccessful:

  • Addressing the cause of the lack of success, to prevent it recurring.
  • Looping back to previous stages, to correct and repeat actions.

If the project is being closed down:

  • Writing up the project as a 'success story'.
  • Identifying additional improvements that may be made in the future.
  • Presenting results to managers and other groups.
  • Using the lessons learned to improve the improvement process itself.
  • Celebrating the success.
  • Planning for future projects.

A difficult part of this stage, particularly if the implementation was unsuccessful, is in maintaining enthusiasm and keep the project alive.

Tools that may be used in the Follow-up stage are described on the Tools for the Follow-up stage page in the Tool Finder.


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