The Psychology of Quality and More |
A Toolbook for Quality Improvement and Problem Solving (contents) |
A Framework for Process Improvement: 8. Follow-upToolbook > Applications for Tools > Framework for Process Improvement > 8. Follow-up Identify | Define | Problem | Cause | Solution | Implement | Review | Follow-up
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This is the overall process:
Fig. 1. The overall process
Depending on the results of the review, there may be three different classes of follow-up action: If the implementation was successful:
If the implementation was unsuccessful:
If the project is being closed down:
A difficult part of this stage, particularly if the implementation was unsuccessful, is in maintaining enthusiasm and keep the project alive. Tools that may be used in the Follow-up stage are described on the Tools for the Follow-up stage page in the Tool Finder.
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