The Psychology of Quality and More

A Toolbook for Quality Improvement and Problem Solving (contents)

Prioritization Matrix: When to use it

The Quality Toolbook > Prioritization Matrix > When to use it

When to use it | How to understand it | Example | How to do it | Practical variations

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When to use it

• Use it to prioritize complex or unclear issues, where there are multiple criteria for deciding importance.
• Use it when there is data available to help score criteria and issues.
• Use it to help select items to be actioned from a larger list of possible items.
• When used with a group, it will help to gain agreement on priorities and key issues.
• Use it, rather than simple Voting, when the extra effort that is required to find a more confident selection is considered to be worthwhile.

Fig. 1. Using the Prioritization Matrix in problem solving

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