The Psychology of Quality and More

A Toolbook for Quality Improvement and Problem Solving (contents)

Force Field Diagram: When to use it

The Quality Toolbook > Force Field Diagram > When to use it

When to use it | How to understand it | Example | How to do it | Practical variations

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When to use it

• Use it when decision making is hindered by a number of significant points for and against a decision.
• Use it when there is a lot of argument and indecision over a point, to clarify and agree the balance of disagreement.
• Use it to help identify risks to a planned action and to develop a strategy for counteracting them.
• Use it to help identify the key causes of successful or unsuccessful actions.

Fig. 1. Using the Force Field Diagram in problem solving

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