The Psychology of Quality and More

A Toolbook for Quality Improvement and Problem Solving (contents)

Processes

The Quality Toolbook > Processes

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Processes are a fundamental concept within the arena of quality improvement, as all improvements can be made through gaining a better understanding of the processes involved. This chapter discusses processes and aspects of them with which tools commonly deal.

The four sections of the chapter are:

• What is a process?: Basic definition
• Process structure: Internal and external elements
• Managing and improving processes: Basics of process quality and managing processes
• Quality and ETVX: A simple model for process quality