The Psychology of Quality and More

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Quality Knowledge

Welcome to the Quality Knowledge site where you will find many useful tools and articles about quality and quality improvement. All free.

You can access all sections from the navigation bar above, or from here:

The Quality Toolbook

I wrote a book called 'A Toolbook for Quality Improvement and Problem Solving' that described many tools in great detail. The book is now out of print, so I have converted the entire 400+ pages in the book to hypertext-linked web pages.

Tools of the Trade

I have written a 'Tools of the Trade' column in the Chartered Quality Institute (CQI) journal Quality World since the mid-1990s. The full text of all articles are now available here.

The Quality Encyclopedia

The Encyclopedia is a long set of descriptions of many of the items around quality and improvement. It also acts as a index into the Toolbook and Tools of the Trade.

Quality and Business Articles

These are a set of articles that I have written over a number of years. Some have been published in Quality World and others are written just for this website.


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Quality: | Quality Toolbook | Tools of the Trade | Improvement Encyclopedia | Quality Articles | Being Creative | Being Persuasive |

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