How we change what others think, feel, believe and do
You can access all sections from the navigation bar above, or from here:
The Quality Toolbook
I wrote a book called 'A Toolbook for Quality Improvement and Problem Solving' that described many tools in great detail. The book is now out of print, so I have converted the entire 400+ pages in the book to hypertext-linked web pages.
Tools of the Trade
I have written a 'Tools of the Trade' column in the Chartered Quality Institute (CQI) journal Quality World since the mid-1990s. The full text of all articles are now available here.
The Quality Encyclopedia
Quality and Business Articles
These are a set of articles that I have written over a number of years. Some have been published in Quality World and others are written just for this website.
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