The Psychology of Quality and More |
Vampires, Victims and Value~ David Straker ~
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part 2 --
part 3 -- part 4
-- part 5
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2. The Vampiric Value DrainVampires are the demanding customers who are take endless effort to sell to, then take every last penny from the warranty or service arrangements Their insidious nature leads you to spend ever greater time and effort with them in appeasing their voracious demands. But where does this time come from? It comes from your uncomplaining Victims, making the even more victimized. It also comes from the major store of your time, which is with your Darlings, where although you give a lot, you get a lot back, too.
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