The Psychology of Quality and More

A Toolbook for Quality Improvement and Problem Solving (contents)

Surveys: When to use it

The Quality Toolbook > Surveys > When to use it

When to use it | How to understand it | Example | How to do it | Practical variations

<-- Previous | Next -->

When to use it

• Use it when information that is required is held by an identifiable and dispersed group of people.
• Use it to help decision-making, by turning disparate qualitative data into useful quantitative information.
• Use it only when the time and effort are available to complete the survey.
• Use it, rather than Brainstorming or Nominal Group Technique to gather real data about what a diverse group of people think (rather than an opinion of what they think).

Fig. 1. Using Surveys in problem solving

<-- Previous | Next -->